What is "Good"" Customer Service?"


Many companies throw around the phrase Great Customer Service or Good Customer Service . Business owners, at one point or another have asked themselves - What does that actually mean? How are you going to give me great customer service? It probably changes from company to company, but we at Russell Industries take special pride in identifying specific services available to all our customers.

We started out by installing storage equipment systems for pallet rack, shelving and locker manufacturers. Over the years we have developed and fostered relationships with customers who needed a full service installer who could also manage projects. Large or small, we are committed to completing your project to your satisfaction.

Russell Industries has evolved to handling the liquidating of company facilities, purchasing used equipment, providing new and used materials, and developing organization solutions to better serve our customers. This is in addition to our full-service install programs and expansive inventory of new and used equipment/products.

We have now taken it a couple steps further. We offer a full-service consulting, design and layout service where we can take your warehouse needs and ideas, and convert them into an efficient, space-saving distribution center/warehouse. During the process we will come visit your current operations and analyze your needs and maximize your storage space - at no cost to you!. Whether you need to upgrade, relocate or re-organize our service department has the tools, products and pricing you need to succeed. That is what customer service means to us.

For more information on the services/products we provide, visit us online on our Service and Installations page or peruse our Current Inventory. You can browse through our Project Spotlights to view the scope of some of our past projects. As always you can give us a call at 877.718.7225 or at www.palletracksystems.com.